Indicadores de Eficiencia, Eficacia y Oportunidad del Servicio Comercial
| Nombre Empresa | Fecha | Tipo Requerimiento | Eficiencia Servicio ⓘ | Eficacia Servicio ⓘ | Oportunidad Servicio ⓘ | T. Medio Resolución ⓘ | Ind. Nivel Requer. ⓘ | Ind. Facturas ⓘ | Ind. Fact. Emitidas Consumo ⓘ | Error Emis. Lecturas ⓘ | Error Emisión ⓘ | Pagos Mal Imputados ⓘ | Tasa Transferencia ⓘ | Tasa Norm. Reclamos ⓘ | Tasa Cambio Resol. Norm. ⓘ | Tasa Cambio Resol. Ajust. ⓘ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| COELCHA | 202607 | Solicitud | 100% | 100% | 91% | 4 | 0,22 | 94% | 94% | 100% | 100% | 99% | 29% | 71,3 | 29% | 16% |
| COELCHA | 202607 | Consulta | 100% | 100% | 90% | 1 | 0,92 | 94% | 94% | 100% | 100% | 99% | 29% | 71,3 | 29% | 16% |
| COELCHA | 202607 | Reclamo | 99% | 71% | 100% | 15 | 0,01 | 94% | 94% | 100% | 100% | 99% | 29% | 71,3 | 29% | 16% |
| COELCHA | 202606 | Solicitud | 100% | 100% | 97% | 4 | 0,21 | 93% | 93% | 100% | 100% | 99% | 29% | 79,7 | 28% | 17% |
| COELCHA | 202606 | Consulta | 100% | 100% | 90% | 1 | 0,86 | 93% | 93% | 100% | 100% | 99% | 29% | 79,7 | 28% | 17% |
| COELCHA | 202606 | Reclamo | 99% | 82% | 88% | 10 | 0,01 | 93% | 93% | 100% | 100% | 99% | 29% | 79,7 | 28% | 17% |
| COELCHA | 202605 | Solicitud | 100% | 100% | 97% | 3 | 0,21 | 93% | 93% | 100% | 100% | 99% | 18% | 136,81 | 27% | 17% |
| COELCHA | 202605 | Consulta | 100% | 100% | 89% | 1 | 0,86 | 93% | 93% | 100% | 100% | 99% | 18% | 136,81 | 27% | 17% |
| COELCHA | 202605 | Reclamo | 96% | 77% | 93% | 12 | 0,01 | 93% | 93% | 100% | 100% | 99% | 18% | 136,81 | 27% | 17% |
| COELCHA | 202604 | Solicitud | 100% | 100% | 97% | 3 | 0,22 | 93% | 93% | 100% | 100% | 99% | 18% | 142,2 | 25% | 16% |
| COELCHA | 202604 | Consulta | 100% | 100% | 90% | 1 | 0,87 | 93% | 93% | 100% | 100% | 99% | 18% | 142,2 | 25% | 16% |
| COELCHA | 202604 | Reclamo | 97% | 77% | 93% | 11 | 0,01 | 93% | 93% | 100% | 100% | 99% | 18% | 142,2 | 25% | 16% |
| COELCHA | 202603 | Solicitud | 100% | 100% | 97% | 3 | 0,22 | 94% | 94% | 99% | 100% | 99% | 17% | 149,94 | 25% | 16% |
| COELCHA | 202603 | Consulta | 100% | 100% | 91% | 0 | 0,89 | 94% | 94% | 99% | 100% | 99% | 17% | 149,94 | 25% | 16% |
| COELCHA | 202603 | Reclamo | 95% | 78% | 92% | 11 | 0,01 | 94% | 94% | 99% | 100% | 99% | 17% | 149,94 | 25% | 16% |
| COELCHA | 202602 | Solicitud | 100% | 100% | 97% | 3 | 0,22 | 94% | 94% | 100% | 100% | 99% | 17% | 156,72 | 27% | 19% |
| COELCHA | 202602 | Consulta | 100% | 100% | 91% | 0 | 0,91 | 94% | 94% | 100% | 100% | 99% | 17% | 156,72 | 27% | 19% |
| COELCHA | 202602 | Reclamo | 96% | 78% | 90% | 11 | 0,01 | 94% | 94% | 100% | 100% | 99% | 17% | 156,72 | 27% | 19% |
| COELCHA | 202601 | Solicitud | 100% | 100% | 96% | 3 | 0,21 | 94% | 94% | 99% | 100% | 99% | 18% | 151,53 | 27% | 19% |
| COELCHA | 202601 | Consulta | 100% | 100% | 91% | 0 | 0,92 | 94% | 94% | 99% | 100% | 99% | 18% | 151,53 | 27% | 19% |
| COELCHA | 202601 | Reclamo | 98% | 78% | 88% | 10 | 0,01 | 94% | 94% | 99% | 100% | 99% | 18% | 151,53 | 27% | 19% |
| COELCHA | 202512 | Solicitud | 99% | 100% | 97% | 3 | 0,21 | 94% | 94% | 99% | 100% | 99% | 23% | 145,05 | 31% | 24% |
| COELCHA | 202512 | Consulta | 100% | 100% | 91% | 0 | 0,92 | 94% | 94% | 99% | 100% | 99% | 23% | 145,05 | 31% | 24% |
| COELCHA | 202512 | Reclamo | 95% | 80% | 91% | 10 | 0,01 | 94% | 94% | 99% | 100% | 99% | 23% | 145,05 | 31% | 24% |
| COELCHA | 202511 | Solicitud | 99% | 100% | 80% | 3 | 0,21 | 94% | 94% | 99% | 100% | 99% | 22% | 153,37 | 32% | 27% |
| COELCHA | 202511 | Consulta | 100% | 100% | 89% | 0 | 0,96 | 94% | 94% | 99% | 100% | 99% | 22% | 153,37 | 32% | 27% |
| COELCHA | 202511 | Reclamo | 94% | 80% | 91% | 9 | 0,01 | 94% | 94% | 99% | 100% | 99% | 22% | 153,37 | 32% | 27% |
| COELCHA | 202510 | Solicitud | 99% | 100% | 97% | 3 | 0,2 | 94% | 94% | 100% | 100% | 99% | 24% | 157,63 | 33% | 29% |
| COELCHA | 202510 | Consulta | 100% | 100% | 87% | 0 | 0,97 | 94% | 94% | 100% | 100% | 99% | 24% | 157,63 | 33% | 29% |
| COELCHA | 202510 | Reclamo | 94% | 80% | 92% | 9 | 0,01 | 94% | 94% | 100% | 100% | 99% | 24% | 157,63 | 33% | 29% |
| COELCHA | 202509 | Solicitud | 98% | 100% | 97% | 3 | 0,2 | 94% | 94% | 100% | 100% | 99% | 23% | 156,18 | 29% | 25% |
| COELCHA | 202509 | Consulta | 100% | 100% | 84% | 0 | 0,97 | 94% | 94% | 100% | 100% | 99% | 23% | 156,18 | 29% | 25% |
| COELCHA | 202509 | Reclamo | 93% | 81% | 92% | 9 | 0,01 | 94% | 94% | 100% | 100% | 99% | 23% | 156,18 | 29% | 25% |
| COELCHA | 202508 | Solicitud | 98% | 100% | 97% | 3 | 0,2 | 94% | 94% | 100% | 100% | 99% | 22% | 161,68 | 32% | 26% |
| COELCHA | 202508 | Consulta | 100% | 100% | 82% | 0 | 0,98 | 94% | 94% | 100% | 100% | 99% | 22% | 161,68 | 32% | 26% |
| COELCHA | 202508 | Reclamo | 92% | 82% | 92% | 9 | 0,02 | 94% | 94% | 100% | 100% | 99% | 22% | 161,68 | 32% | 26% |